How can we help?

The display screen does not function or the display is abnormal, but the main unit can operate

Cable defective or improperly connected

• Verify the cables (screen cable and backlight cable) connecting the display screen to the main control board are correctly connected.

• Verify the connecting cable connectors and corresponding sockets are not damaged.

LCD screen defective

Replace the front housing assembly.

Main control board software abnormal

Upgrade the software of the main control board.

Backlight driver defective

Replace the main board.

Display driver defective

Replace the main board.

The touchscreen does not respond.

Cable defective or improperly connected

• Verify the cable connecting the touch screen to the main control board is properly connected.

• Verify the connecting cable connectors and corresponding sockets are not damaged.

Touch screen defective

Replace the front housing and touch screen.

Main control board software abnormal

Upgrade the software of the main control board.

The main board is faulty.

Replace the main board.

Source: Page 5-5 Mindray ePM Service Manual